Refund policy

Last updated 2 October 2026

Nothing runs before a plan is active, so every plan carries a guarantee: if no post goes out from any of your connected accounts in the first 14 days after your first payment, we refund that payment in full. Generation you have already used is not refunded beyond that, and you can cancel at any time to stop the next renewal.

14-day money-back guarantee, terms apply

Nothing runs before a plan is active, so every plan carries this guarantee. If no post went out from any account you connected within the 14 days after your first payment, as shown on your posts page, we refund that payment in full. Generation you have already used is not refunded beyond that. These are the terms the “terms apply” badge points to.

To claim it, email virat@clpx.video within those 14 days. You do not have to give a reason.

“A post went out” means the service published a video to a social account you connected, as shown on your posts page. Videos that were generated but not published do not count as a post. Warm-up days on a brand-new account do not count either: if the account was still warming up and nothing had been published by day 14, the rule applies.

The rule applies once per customer, to the first payment on the account, on either a monthly or an annual plan.

After a post has gone out, and after the 14 days

Once a post has gone out, or once the 14 days have passed, payments are non-refundable, including renewals and the unused part of a billing period. Generation credits already spent are not refunded: every creator, hook clip and finished video costs us model time that we pay for at the moment you use it, and that cost cannot be recovered.

You can cancel at any time. Cancelling stops the next renewal; your plan keeps working until the end of the period you have already paid for.

Renewals

Subscriptions renew automatically so posting is not interrupted. You will be reminded before an annual renewal. If a renewal catches you by surprise and nothing has been generated or posted in the new period, write to us; we would rather sort it out than argue about it.

When we refund beyond this policy

  • We charged you twice for the same period, or charged an account you had already cancelled.
  • A fault on our side stopped the service generating or posting for a sustained period and we could not fix it.
  • We closed your account without cause. We refund the unused part of your current period.

What is not refundable

  • Periods in which posts went out, once the 14-day window has passed.
  • Generation already used, whether or not you kept the result.
  • Charges arising from a breach of our Acceptable Use Policy that led to an account being closed.
  • Platform outcomes. We do not promise views, reach, followers or customers, and we do not refund because a platform limited or banned an account.

How a refund is paid

Polar Software Inc. is the merchant of record for your purchase and processes refunds on our instruction. Refunds go back to the original payment method. Your bank or card issuer decides how quickly it appears, usually within five to ten business days.

Your local rights

The service is sold globally. If the consumer law where you live gives you a cancellation or refund right stronger than this policy, for example a statutory withdrawal period, that right applies and nothing here limits it.

Asking for a refund

Email virat@clpx.video from the address on your account and tell us which payment you mean. We aim to answer within two business days.