Copyright policy

What we hold, and where posts live

Each customer’s product pages, documents, screen recordings and generated videos sit in a private workspace that only they can see. We do not run a public gallery of customer content. Once a video is posted, it is on the customer’s own TikTok, Instagram or YouTube account, and that platform has its own reporting process you may also want to use; it is often the faster route for a live post.

If a customer pastes a public video so the service can study its format, the service reads it to learn timing and framing. Our Acceptable Use Policy requires what they publish to be their own work about their own product. If a post reproduces your footage, text, music or branding, this policy applies.

Sending us a notice

Email virat@clpx.video with the subject line “Copyright notice” and include:

• Your name, address, and an email address we can reply to.
• Identification of the work you say is infringed: a link to the original, or enough detail to identify it.
• Identification of the material you are complaining about and where you saw it, with enough detail for us to locate it, for example a link to the post.
• A statement that you believe in good faith that the use is not authorised by you, your agent, or the law.
• A statement that the information in your notice is accurate, and that you are the rights holder or authorised to act for them.
• Your physical or electronic signature.

One work or group of works per notice, please. Incomplete notices slow everything down; we will come back to you rather than ignore you.

What happens next

We acknowledge notices and aim to respond within five business days. Where a notice is valid we remove or disable the material in our systems, stop any scheduled posts that use it, and tell the customer what was removed and why, passing on your notice unless the law prevents it. We ask the customer to take down the live post; where they do not, use the platform’s own process. We do not disclose a customer’s personal details except where required by law or a valid legal order.

Counter-notice

If your material was removed and you believe that was a mistake or a misidentification, email the same address with the subject line “Counter-notice”, identifying the material and where it was, explaining why you believe it was removed in error, confirming the accuracy of your statement, and signing it. We will pass it to the complainant. If they do not pursue the matter, we may restore the material.

Likeness and other rights

The creator in every video is generated and is not meant to depict any real person. If you believe a generated creator resembles you closely enough to be mistaken for you, or uses your name or likeness, email the same address with the subject line “Likeness complaint”, with a link to the post and a way to confirm who you are. We take these seriously and will act quickly. Use the same address for trade mark complaints, saying so in the subject line.

Repeat infringers

We keep a record of notices we accept. Accounts that repeatedly infringe are suspended and then closed, in line with our Acceptable Use Policy.

Misuse of this process

Sending a notice you know to be false, to silence criticism or to take down a competitor, can carry liability under the law that applies to you. Please only use this process for genuine rights complaints.

Contact

Email virat@clpx.video.